Outpatient Adviser | Spire Murrayfield Hospital | Full time | Competitive Salary

Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatient Adviser, on a full time and permanent basis. The 37.5 hours per week will be allocated on a rota basis - Mon to Fri daytime (plus occasional Saturday mornings).

Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatient Adviser, on a full time and permanent basis.

The 37.5 hours per week will be allocated on a rota basis - Mon to Fri daytime (plus occasional Saturday mornings).

Duties and responsibilities:
- Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text
- Proactively investigating and resolving enquiries
- Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners)
- Accurately recording all required information for appointments on IT systems, databases or spreadsheets
- Maintaining confidentiality in line with GDPR and policies when processing stakeholder data (e.g. patient, consultant, staff etc.

Who we're looking for:
- Excellent customer service skills and telephone skills
- Strong IT skills
- You must also have excellent interpersonal and verbal and written communication skills
- A team player with a can-do attitude
- Previous Healthcare experience would be advantageous

Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.